Leafwell vs Veriheal: Which Medical Marijuana Card Service Is Better?

Trying to find the best telehealth provider for medical marijuana? I also encountered this issue last year when searching for the right one. Two big names often come up when comparing these services: Leafwell vs Veriheal.

While Leafwell has my personal vote because it’s the service I picked when obtaining my medical marijuana card in September 2023, we’re not jumping to conclusions just yet. Let’s unpack the offerings and experiences with Leafwell and Veriheal to make sure you have the full scoop before making your pick.

Leafwell vs Veriheal: Overview

Factors/Considerations:Winner: Leafwell or Veriheal?
CostLeafwell (Discount code: HIGHLY10)
Ease of UseLeafwell
AvailabilityVeriheal
Consultation ProcessTie
Approval TimeLeafwell
Customer SupportTie
Additional ServicesTie
Reviews and TestimonialsLeafwell
Privacy and SecurityTie
Renewal ProcessLeafwell
OVERALL>> Leafwell <<

Factors To Consider

There are many factors to consider when deciding which service to use: Leafwell or Veriheal. These services are very similar, but there are a few distinct differences that we’ll dig into in the content below:

  • Cost: We will consider fees for consultations and any additional charges for processing or handling.
  • Ease of Use: We will consider how simple it is to navigate the site, book an appointment, and access customer support.
  • Availability: We’ll look at the states in which each service operates and their availability hours.
  • Consultation Process: We’ll consider how each service conducts consultations, including the length of the meetings, the professionalism and knowledgeability of the doctors, and the overall quality of the interaction.
  • Approval Time: How long does each service take to deliver their services?
  • Customer Support: Do they each have support teams? If so, we’ll assess the responsiveness and helpfulness of their customer support teams.
  • Additional Services: We’ll look into any extra services they might offer, such as assistance with the application process, renewals, and educational resources about medical cannabis.
  • Reviews and Testimonials: Which service has the best reviews and testimonials by real customers?
  • Privacy and Security: Are they abiding by HIPAA laws, providing patient privacy and security at each step?
  • Renewal Process: We’ll dive into how each service handles renewals for medical marijuana cards.

The Breakdown: Leafwell or Veriheal?

Looking for a deep dive into the different aspects of each company? Wondering why we’ve marked Leafwell as the clear winner?

Below, we’ll explain why we believe you’ll have a better experience by choosing Leafwell (and it’s not just because WE used their service).

Cost

When comparing the cost of Veriheal and Leafwell, you’ll likely get similar results. Both services start at around $49 and increase to $199, depending on the state you’re in.

That said, Leafwell typically offers much better deals and promos throughout the year than Veriheal.

Highly Informed Tip: You can even get 10% off Leafwell’s services by using code: HIGHLY10

Winner: Leafwell

Ease of Use

Both Leafwell and Veriheal have straightforward booking processes. I was impressed by both sites because they make the process seamless. This is especially helpful if you aren’t computer-savvy.

I also liked that both services offered extensive customer support. This is unmatched by other services in this space.

An image of cannabis falling out of a medical dispensary bag on a table.

The one thing that stood out to me is that Leafwell is much more upfront about costs. On Veriheal’s website, you need to really dig to find up-to-date information about the cost of not only MMJ cards, but also their cannabis consulting/coaching sessions.

Leafwell is very upfront about the prices of certain services. I know I appreciate the transparency.

Winner: Leafwell

Availability

If you’re looking for a service that operates in many states across the USA, both Leafwell and Veriheal are good solutions. Above all, Veriheal tends to have a wider reach, but your eligibility for an MMJ card will depend on your qualifications.

Winner: Veriheal

Consultation Process

Both companies provide straightforward consultation processes. But Leafwell really steps up its game by delivering exactly what it promises on its site. What you see is what you get, and they’re pretty darn good at making sure of that.

As noted in my Leafwell review, it took me 5 days to get approved and fully registered with my state for medical cannabis.

My medical marijuana acceptance letter from my state after using Leafwell's service. 5 star reviews.

Although I don’t have personal experience with Veriheal, I can talk about the reviews I’ve seen on Google, Better Business Bureau, and Reddit. Some are positive, but I’ve counted numerous complaints about their service, which leads me to believe that my experience with Leafwell was something Veriheal can’t quite live up to.

Here are some of those Veriheal reviews below:

A picture of Veriheal's Google reviews stating 4.0 out of 5.0.

An image of a Reddit thread of users complaining about Veriheal's processing times.

Another image of a complaint about Veriheal's processing time.

I also heavily researched Leafwell’s processes before actually paying them myself, and I couldn’t find anyone complaining about the way they do business. I took the risk and applied for my medical marijuana card with Leafwell, and it was the easiest thing I’ve ever done.

Winner: Leafwell

Approval Time

As you can see in several complaint reviews above, the processing time for Veriheal is a bit hazy. While their website promises delivery within a specific timeframe, they often do not deliver on this.

While working with Leafwell ourselves, we were floored at how quickly we could set up an appointment, speak to a doctor, and get our medical cards.

Winner: Leafwell

Customer Support

Speaking from personal experience, Leafwell’s customer support team was very responsive. They were available to guide me through the process, which I found a bit intimidating initially. However, everything was a breeze after understanding the steps and initially signing up with Leafwell. Anytime I needed to speak to customer service, they were there to help.

On the flip side, according to Veriheal’s website, they offer 24/7 customer support. They seem to respond to patients, even those who are leaving reviews to complain about their service.

Winner: Tie

Additional Services

One of the things I loved about Leafwell was its extensive education section. You can find this on their website, and they have many helpful guides for those looking to understand the capabilities of marijuana for medical use.

On Veriheal’s website, you can find a section similar to this, full of information to guide you on your cannabis journey.

Both of these services offer these resources for free.

You’ll also find that both Leafwell and Veriheal offer cannabis consultation or coaching services for those looking for one-on-one guidance. This comes at an additional cost, but I was surprised and impressed that both companies offer this service.

Winner: Tie

Reviews and Testimonials

As I mentioned above in the ‘Consultation Process’ section, I spent a lot of time digging through positive and negative reviews for both companies. I have personal experience with Leafwell and I was very happy with the process, therefore I can only leave positive reviews about it.


A negative review of Veriheal online.
Veriheal review #1

But just because I had a positive experience doesn’t mean others have, and that’s what I wanted to search for while conducting my research. Do most people have positive reviews about Leafwell?

After investigating this thoroughly, it’s obvious that Leafwell has a very good reputation. It was difficult for me to find any complaints about their service. I looked in places like Reddit and Better Business Bureau.


Another image of a customer complaining about Veriheal's customer service.
Veriheal review #2

The interesting part about online reviews is that the majority of people who actually take the time to do this either have a very positive experience or a very negative experience with a specific company. I was surprised and happy to see that complaints about Leafwell were very few and far between.

On the other hand, it was very easy to find complaints about Veriheal, a service I’ve admittedly not tried myself. From one simple search, I could see that customers were unhappy with their consultation process, approval time, and renewal process, among other instances.


A screenshot of a Google review about Veriheal's less than perfect customer service.
Veriheal review #3

I also searched for positive reviews about Veriheal because, again, most people who leave reviews do so out of anger. I did find many positive reviews about Veriheal, too, but the number of negative reviews spoke volumes when comparing it to Leafwell.

Winner: Leafwell

Privacy and Security

Leafwell and Veriheal must abide by HIPAA and other privacy laws when conducting business inside the United States. You will be working directly with a licensed doctor, so you can rest assured your information is stored safely with each company.

Winner: Tie

Renewal Process

One of the biggest complaints we’ve read regarding Veriheal is their renewal process. Not only is it confusing, but there have also been instances where customers didn’t receive timely notifications, leading to lapses in their certifications. This can be more than just a minor inconvenience, especially for those relying on their services for medical reasons.

We haven’t heard of the same issues with Leafwell, which is why they are the clear winner for this category.

Winner: Leafwell


A Final Toke

Choosing the right telehealth provider for your medical marijuana needs isn’t just about picking a name out of a hat. It’s about reliability, transparency, and the quality of service.

Leafwell has demonstrated its commitment to providing an efficient, user-friendly experience, and it stands out for its quick approval times, clear communication, and solid customer support. While Veriheal has its strengths and has successfully served many, the concerns over its renewal process and customer feedback suggest room for improvement.

Ultimately, your choice should align with your need for a seamless, stress-free process, and based on our deep dive, Leafwell seems to deliver just that.